Client Services at SLT – Roslyn, NY

SLT

Strengthen - Lengthen - Tone

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt

KEY RESPONSIBILITIES

  • Greet and engage clients in a positive and friendly manner
  • Provide the highest level of client/customer service and hospitality to all clients/prospective clients
  • Share pricing and class information with prospective clients
  • Deliver Megaformer machine demos to new clients
  • Complete studio tours with new clients
  • Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
  • Ensure complete knowledge of MindBody system
  • Assist Management with day-to-day operations of the studio
  • Ensure prompt response to studio emails; notify Studio Manager if needed
  • Understand SLT product knowledge, policies and procedures for retail operations
  • Complete basic Megaformer machine maintenance
  • Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
  • Assist in retail inventory at the end of the month
  • Complete opening and/or closing checklists
  • Perform other studio duties as needed

QUALIFICATIONS

  • MindBody software experience a plus
  • Leadership experience a plus
  • Must have superior customer service skills
  • Must have excellent interpersonal skills and a service-oriented outlook
  • Must be highly organized
  • Ability to work independently as well as on a team
  • Should have a strong ability to communicate clearly with team members, clients and senior management
  • Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

  • Must be available to work:
    • Minimum of three shifts per week; minimum 4 hours each
    • Ability to work flexible hours; early morning/late night/ weekends
    • Some holidays (open year-round)

To apply, please send your resume to: jobs@sltnyc.com

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