Help Desk Specialist at Flywheel Sports – New York, NY

Flywheel Sports

Always work hard. Always play hard.

Flywheel was founded in 2010 by a team passionate about fitness and dedicated to building the next generation of indoor cycling– a unique blend of community, progressive results, technology, and fun. Flywheel is led by a New York City-based management team with extensive experience in branded sports and fitness ventures. Every Flywheel class delivers a challenging, motivating cardio workout to help you set goals and be your best. For those who thrive on competition to push even harder, Flywheel’s TorqBoard – an in-studio display – offers riders the option to compare their performance in real time. With stadium-style seating, classes for every level and preference, and personalized metrics tracking, Flywheel has reinvented the indoor ride. Many studios also offer FlyFIT and FlyBarre to sculpt, strengthen, and boost ride performance; in 2017, Flywheel introduced the Fly On Demand Bike, which delivers our legendary in-studio experience to the comfort and convenience of home. 


Flywheel Sports is seeking a Part-time Help Desk Specialist to assist with employee issues as they relate to systems, computer hardware, infrastructure hardware and mobile devices.  This person will manage the internal help desk queue and escalate tickets to the appropriate teams when necessary. The person needs to be able to communicate effectively via phone, e-mail, Slack or through the internal ticketing system. They will manage the inventory and distribution of equipment to employees. This person needs to be organized, responsive and excited to work in a fun fast-paced environment.


  • Minimum of one year as an in-house IT Support Tech
  • Experience using ticket-based workflow management systems
  • Knowledge related to Windows 7/10 & macOS setup and troubleshooting
  • Knowledge of Microsoft Office Suite
  • Knowledge related to Microsoft Office O365
  • Ability to troubleshoot basic network issues and PC/Laptop connectivity
  • Familiar with asset tracking systems


Paul B. Fit Events Inc. Founder
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