LifeSpa Guest Services Manager at Life Time Fitness – Rockville, MD

  • Full Time
  • USA, Maryland
  • Posted 1 week ago
  • May 13, 2019

Life Time Fitness

Life Time champions a healthy and happy life for its members across 138 destinations in 38 major markets in the U.S. and Canada. As the nation’s only Healthy Way of Life brand, Life Time delivers an unmatched athletic resort experience and provides a comprehensive healthy living, healthy aging and healthy entertainment experience that goes well beyond fitness to encompass the entire spectrum of daily life for individuals, couples and families of all ages. Life Time destinations across the U.S. and Canada offer distinctive, branded programs and services including: personal and TEAM small group training, weight loss programming, Pilates, studio, cycle and yoga classes, tennis, racquetball and squash, swim programming and Ultimate Hoops basketball. Full-service LifeSpas, LifeCafe and LifeClinic Chiropractic offices are also located within Life Time.


Position Summary

The Guest Services Manager oversees operations to support program direction and improves service revenue at LifeSpa locations.

Job Duties and Responsibilities

  • Develops and executes monthly business plan to achieve financial growth
  • Supervise the team including addressing performance issues, making hiring and pay level recommendations, and managing the labor budget
  • Maintains appropriate inventory levels according to needs of the business
  • Completes outgoing calls to guests using various lists including promotional programs, previous guests, confirmations, beautiful beginnings, and myLT bucks lists
  • Greets, schedules appointments, and offers upgrade options along with any information needed
  • Explains all Life Spa products, services, and treatments to guests and assist them with determining their individual needs

Position Requirements

  • Degree in a related field or equivalent combination of experience and education
  • 3 years of experience in a customer service setting
  • Experience with Microsoft Word, Excel, Outlook and PowerPoint ​

Preferred Requirements

  • Bachelor’s Degree in related field