Operations Manager at Crunch Fitness – Daly City, CA

Crunch Fitness

Fitness gyms all over the world. We make serious fitness fun!

  • Duties and Responsibilities include but not limited to: 

    • Hiring, scheduling, training and development of support staff, including front desk, cleaning and juice bar.
    • Facilitate and administer the stage management checklist as to insure the club maintains high standards of cleanliness.
    • Ensure the highest levels of customer service with all member interactions and touch points.
    • Assist in collection of member payments
    • Ensure the highest execution of all company and club initiatives.
    • Professionally handle member concerns as it relates to constructive feedback regarding operations, contract requests, such as freezes, cancellations, and billing.
    • Ensure the club meets standards for maintenance, safety, security, and physical plant operations.
    • Conduct walk through of the club with club mechanic and maintenance staff utilizing cleaning checklist and forward relevant information as to expeditiously handle operations issues.
    • Report all equipment and facility issues by utilizing company procedures. Work with mechanics to resolve facility issues expeditiously as to minimize member concerns.
    • Ensure visible maintenance items are repaired promptly and proper signage is posted.
    • Train opening and closing managers to prepare club for operations readiness.
    • Execute the processing/submission and approval of payroll.
    • Manage employee relation matters such as time and attendance, professional conduct and work performance.
    • Establish controls of expenses and purchasing of club supplies and maintain at or below budget.
    • Follow up for quick turnaround of items in dis-repair
    • Demonstrate ability to articulate variences in expenses versus budget
    • Communicate effectively by holding weekly and individual meetings with all key club personnel.

    Experience:

    • One year club/gym experience preferred
    • Fluent in English (proficient reading and writing skills)
    • Excellent organizational and communication skills
    • Strong customer service skills
    • Ability to successfully multi-task
    • Strong customer service skills
    • Good follow up skills

Tagged as: hiring, nutrition, personal trainer, sales, trainer

Paul B. Fit Events Inc. Founder
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