Senior Front Desk/Greeter at YogaWorks – Los Angeles, CA

YogaWorks

At YogaWorks, we believe Yoga is for everybody.

Description

Job Title: Senior Greeter

Reports to: Studio Manager

Classification: Non-exempt

About YogaWorks:

We believe yoga is for everybody and it is our mission to help people lead healthier lives by helping people connect their minds and their bodies to center themselves and achieve a sense of calm.  Our highly trained, passionate teachers and staff make yoga accessible to people of all ages and abilities in an inclusive and non-judgmental environment that is community-oriented. Our first studio opened 30 years ago and we are expanding, primarily through the acquisition of new studios.  To help fund our growth, we completed an initial public offering and are the first yoga instruction company to be publicly traded (NASDAQ: YOGA). We are a people-oriented business and offer students an amazing service year-round. Corporate and regional teams support our studio teams who both deliver our unique, authentic, high quality experience and drive the important sales and marketing efforts that build our local communities.  Additional programming of workshops, teacher training and our online video subscription service, MyYogaWorks.com, round out our offering.

About the Role:

The Senior Greeter is a key role in establishing a relationship with our studio customers and visitors. This person welcomes students into the studio and sets the tone for their experience. The successful candidate must love being involved with customers, enjoy selling products and deliver consistently strong customer service. The Senior Greeter must be an energetic team player with a positive attitude that  ensures students have an exceptional experience and helps the studio run as efficiently and effectively as possible. In addition, the Senior Greeter will provide an elevated level of support to drive sales and operational excellence in the studio.

Duties & Responsibilities:

Customer Service

  • Welcome all visitors according to our Customer Service standards; answer telephone promptly and courteously
  • Check students into classes, workshops, etc. through a software system (MindBody Online or equivalent software)
  • Assist students by guiding them through our programs and answering their questions (or find the answers to questions if not known)
  • Be knowledgeable about products, programs and pricing (Yoga, workshops, Teacher Training, Retail, etc.) and actively promote and sell to all visitors
  • Ensure all students complete all paperwork/forms as appropriate
  • Handle serious student inquiries, feedback and concerns in a timely manner

Studio Operations

  • Keep common areas neat and clean: prepare tea area, clean studio rooms, empty trash and tidy props between classes efficiently and quickly
  • Work with studio staff to support the financial goals and operational needs of the studio
  • Report any issues per our procedures
  • Keep the retail area looking great which includes keeping it clean and re-merchandising products to attract customers attention. Receive and transfer merchandise as appropriate. Pro-actively watch for theft to avoid shrinkage.
  • Follow and uphold the YogaWorks Employee Handbook and all other guidelines including, but not limited to, customer service guidelines, dress code guidelines, core values, etc.
  • Computer entry into MBO for substitute teachers, private yoga bookings, retail inventory, etc.
  • Prepare banking deposits and submit required reports
  • Handle confidential information, higher level permissions in studio and software
  • Ensure all sales and operating objectives are met when Manager is out
  • Assist Manager with training and onboarding new team members
  • Any other tasks required to help company meet its goals

Minimum Requirements:

  • Experience working in a customer service role
  • Experience working in retail, yoga, fitness, and/or health industry a plus
  • Experience in Operating Systems such as MindBody Online, Gmail/G Suite a plus

Skills Sets:

  • Highly energetic, positive and enthusiastic team player
  • Must lead by example and be an ambassador of YogaWorks’ Mission and Core Values
  • Ability to multi-task and function in a fast-paced environment, often with changing priorities given the number of students entering and exiting the studio at similar times
  • Passion for the product we sell (i.e., yoga/fitness) and ability to understand and clearly communicate the different products/programs we offer
  • Must be customer focused and deliver company’s high level of customer service at all times in a professional, courteous, sensitive and friendly manner
  • Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
  • Dependable, accountable and responsible with excellent attendance and punctuality
  • Proactive problem solver
  • Detail-oriented
  • Self-motivated
  • Comfortable working in a sales-driven environment
  • Flexible schedule
  • Comfortable with computers and effective at learning and using the necessary software products (e.g., MindBodyOnline, email, Google documents, spreadsheets, etc.)
YogaWorks Perks
  • Complimentary unlimited YogaWorks membership
  • Complimentary MyYogaWorks Online Membership with over 1,000 classes ranging from 10 minutes to 1 hour
  • Discount on studio retail
  • Discount on workshops and Teacher Trainings
  • Paid Vacation Days, Holidays and Sick Time
  • Competitive benefits package including Medical, Dental, Vision and 401K
  • Casual dress