Sr. Community Manager at Freeletics – Munich, Germany

Our vision at Freeletics is to challenge and inspire people to become the greatest version of themselves, both physically and mentally. With 30 million users today and rapidly growing, we build products that enhance people’s lives through physical exercise and nutritional health. By combining health science, machine learning, and behaviour change we are building a unique company in the health and fitness space.
As a Senior Community Manager you work closely with our users – ensuring they stay connected, even when they are offline. This isn’t an easy road. Our athletes need motivation and a shoulder to lean on throughout this tough journey. You organize events that strengthen our community and work closely with our global ambassador network.
You know how to bring people together from all corners of the world? You are passionate about what you do and you want to have a positive impact? Join the Freeletics team now.

Your responsibilities

  • Drive the development of a holistic community management strategy and guidelines with the teamlead to further drive community growth and engagement.
  • Actively manage and coordinate the execution of the key city strategy and go to market plans to further drive global community growth in new markets and segments.
  • Drive the development of a community engagement plan to drive brand awareness and authority within the Freeletics community.
  • Increase overall community engagement by planning and executing physical community events as well as digital activations.
  • With the teamlead, drive the development of the community ambassador program and become the trusted point of contact for all ambassadors related communication.
  • Develop and create reports on community management success for broader brand marketing team to further optimize community growth and engagement.
  • Manage the monitoring and moderation of daily community conversation and engagement based on defined tone of voice.
  • Support the development of tools and activations for brand loyalty within communities.
  • Support the definition of a dedicated digital community strategy to further increase engagement within own product.
  • Coordinate the development of digital in app features based on community management needs and community ideas.

Your profile

  • 5+ years experience in relevant domains, experience in the digital fitness industry is a plus.
  • Proven ability to create short-, mid- and long-term global community management strategy .
  • Ability and expertise in defining a digital community strategy to further drive community engagement in product.
  • Knowledge on how to increase community engagement within a product.
  • Experience in scaling community ambassador programs and managing development on day-to-day basis.
  • Knowledge in building new communities in new markets (physical and digital communities).
  • Knowledge in defining activations within new and existing communities that drives brand loyalty.
  • Proven skills in using community management platforms and tools.
  • Strong knowledge of global community management especially in the US.
  • Fitness, Sport and Lifestyle industry know how on community management.
  • Experience in engaging communities digitally and physically.
  • Experience in actively implementing community management tools and cleaning up platforms.
  • Ability to execute community management strategies.
  • Ability to support our Head of Brand Marketing & Teamlead on all decisions and back them towards peers and subordinates.
  • Ability to understand ad-hoc changes in a working environment and operate accordingly to the overall company goals.
  • Fluent in English with excellent oral and written communication skills, other languages (especially German & Spanish) are a plus.
Paul B. Fit Events Inc. Founder
Hey there! Got a question? Hit us up here and we'll get back to you ASAP.