Studio Assistant at CorePower Yoga – San Jose, CA

CorePower Yoga

Intensity for the body, presence for the mind.

ROLE SUMMARY

 

Studio Assistant position is primarily responsible for assisting the Studio Manager with administrative and studio maintenance duties. This position requires you to be the face of CorePower Yoga: greeting new customers, assisting students with membership or account issues, and with clear & reliable communication.

 

 

ESSENTIAL JOB DUTIES

 

Customer Service

 

– Provide courteous and efficient service in your ability to determine what a customer wants or needs politely and quickly

 

– Understand and efficiently navigate MBO to sign students in, enter packages and memberships, complete accounting books, and explore and correct problems with student accounts

 

– Answer the phone, listen and respond to voicemail, respond to notes left by teachers at front desk or in the Communication Binder

 

– Understand how to operate POS systems (receive cash, checks, debit, charge payments, utilize account credit and gift certificates), bag purchases, and give change and receipts

 

– Be willing to go above & beyond, be willing to go outside of your scope of duties to help a customer

 

– Leave the door open when in the studio for walk-in traffic, customer access, retail sales

 

Studio Maintenance & Operation

 

– Ensure the physical lobby environment meets the CorePower Yoga standards of excellence: which includes clean, clutter free surroundings and a tidy work area

 

– Order supplies for the studio and maintain current marketing collateral: re-stock flyers, remove old and outdated materials

 

– Contact the appropriate companies for required maintenance within the studio

 

– Maintain open and clear communication with the Studio Manager

 

– Manage the risk associated with operating a local business. Be mindful of activities and operations of the business, and seek ways to minimize harm to clients, employees, and company assets

 

– Comply with all Company policies and procedures

 

– Complete special projects as required

 

Manager Support

 

– Support in program enrollment

 

– Support SET teammates

 

– Support managers in instructor evaluation

 

– Provide feedback to instructors to support their growth

 

– Support managers with studio financials

 

– Support the success of the studio: evaluate class schedule/numbers, plan special classes/workshops

 

 

EDUCATION, SKILLS & QUALIFICATIONS

 

– Required demonstrated customer service skills, leadership ability, an aptitude for organization and an ability to prioritize job duties

 

– Excellent oral communication skills, professionalism and exceptional interpersonal skills

 

– High School diploma required

 

– College degree and business management experience is preferred

 

– Must have a passion for the yogi lifestyle

 

– Occasionally performs manual cleaning work to support the studio experience

 

– Occasionally moves and lifts up to 25 lbs

 

– Frequently communicates with students and employees about job related responsibilities

 

– Must be able to remain in a stationary position to operate a computer 40% of the time to facilitate student check ins and inquiries

 

– Must be present at least 30 hours a week

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. CorePower Yoga is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.

Live your power by joining us in helping others live theirs.

Paul B. Fit Events Inc. Founder
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