Studio Manager at SLT – Boston, MA

SLT

Strengthen - Lengthen - Tone

The Studio Manager is responsible for creating a client-focused, energetic, positive environment and possess a strong desire to maximize studio revenue and occupancy. He/she must be a people-focused leader who loves fitness and is self-motivated.

Reports To:  Director of Operations
Employment Status: Full Time/Exempt

KEY RESPONSIBILITIES

OPERATIONS

  • Oversee the day-to-day operations of the studios
  • Manage appearance and cleanliness
  • Ensure studio revenue and occupancy goals are met each month
  • Resolve/attend to all client booking requests and issues
  • Ensure all clients have been checked into class
  • Manage referrals
  • Process client purchases
  • Manage studio calendar
  • Receive and process studio mail
  • Receive and process merchandise
  • Manage display of merchandise in the studio
  • Help oversee private session booking
  • Manage inventory of studio supplies
  • Work with Director of Marketing on events and marketing related efforts
  • Complete monthly merchandise inventory

SCHEDULING

  • Monitor class performance and communicate with the other teams for schedule changes

CUSTOMER SERVICE

  • Welcome, engage and retain clients
  • Promote SLT and encourage new client business
  • Encourage and communicate feedback
  • Handle complaints, problems, etc. and escalate if/when necessary

MARKETING

  • Help to manage the New Studio Opening strategy (if a new studio)
  • Weekly reporting
  • On-going community outreach
  • Internal culture development
  • Management of in-studio promotions

QUALIFICATIONS 

  • Management experience a plus
  • Self-starter with strong managerial and people skills
  • Ability to multi-task and delegate when necessary
  • Strong problem solving skills
  • Ability to think and react quickly
  • Receives and gives performance feedback constructively

WORK REQUIREMENTS

  • 3-8 hour shifts in-studios
  • Availability for evenings, early mornings, weekends and holidays

To apply, please send your resume to: jobs@sltnyc.com

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