Studio Supervisor at Flywheel Sports – Philadelphia, PA

Flywheel Sports

Always work hard. Always play hard.

Flywheel is seeking a collaborative, guest-focused, results-oriented Supervisor for our Bryn Mawr studio. This person will partner with the studio management team to provide a high level guest experience, while also maintaining an immaculate Flywheel studio. The Supervisor is a team-player, passionate about enhancing the four-wall experience and has a willingness to help lead the coordinator team.

The Ways We Fly:

  • Power Your Life: Communicate and exude Flywheel Brand principles in everything you do.
  • Guest Experience and Retention: We strive to create a studio experience that will excite people about their first time and encourage their continued loyalty. We do this by establishing an authentic and inclusive four-wall experience where our guests will leave feeling empowered and inspired to live a committed Flywheel lifestyle.
  • Team Cohesion: Flywheel is full of collaborative, performance-driven people.  Our greatest success comes from our partnerships with Instructors, Field Marketing, and our Studio teams.
  • Cultivating a Vibrant Studio Community: Create an environment that is an oasis for our guests and employees to be the best they can be.

Responsibilities:

  • Partner with studio management to provide a high-level guest experience
  • We take pride in our best-in-class Flywheel experience. You will ensure the studio and equipment remain impeccable at all times, including contributing to the overall cleanliness of the studio
  • Collaborate with Studio Manager to manage the day-to-day operations of the studio
  • Support the day-to-day operations of the studio, including implementing all Flywheel policies and procedures and coaching studio team
  • Our proprietary technology is a core part of what makes us successful. You will be trained to uphold and troubleshoot any technical or mechanical issues in the studio.
  • Act as Studio Leader in absence of Studio Manager, including coaching and development of coordinator team
  • Exhibit leadership by mentoring Coordinators to provide high level customer service and perform all assigned duties
  • Our proprietary technology is a core part of what makes us successful. You will be trained to uphold and troubleshoot any technical or mechanical issues in the studio.
  • Our studio teams work as a team and work efficiently. You are willing to perform all duties assigned by studio management team.
  • Focus on engaging all clients, inclusive of actively selling membership opportunities, class packages, and product offerings
  • Actively suggest retail merchandise that matches the guest’s needs as well as processing retail purchases
  • Responsible for supporting all studio-level purchasing, receiving, and supply inventory

 Requirements:

  • 1-3 years’ experience in a customer-facing environment is preferred
  • Superior communication and interpersonal skills
  • Ability to bring experience and exposure of “best practices” to the organization
  • Proficiency in using MS Office (Word, Excel and Outlook)
  • Detail oriented and highly organized
  • Entrepreneurial and resourceful
  • Strong management skills in training, mentoring and motivating employees
  • Ability to multi-task and prioritize in a fast-paced environment
  • Great organizational skills
  • Passion for fitness, wellness and the Flywheel Sports brand
  • Flexibility to work weekends, holiday and evenings shifts; Ability to commit to at least five shifts in a week, including one weekend shift
  • Flexibility to work in other studios within reasonable commute
  • Ability to kneel, bend, reach, climb and stand for long durations of time
  • Must be able to lift/carry a minimum of 30lbs
Paul B. Fit Events Inc. Founder
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