Working Student – Customer Engagement at Freeletics – Munich, Germany

  • Full Time
  • Germany, Munich
  • Posted 2 months ago
  • March 25, 2019

Freeletics

Unleash your potential

Our vision at Freeletics is to challenge and inspire people to become the greatest version of themselves, both physically and mentally. With 30 million users today and rapidly growing, we build products that enhance people’s lives through physical exercise and nutritional health. By combining health science, machine learning, and behaviour change we are building a unique company in the health and fitness space.
As a Working Student for Customer Engagement, our customer’s happiness is your number one priority. You will be responsible for being the first point of contact with our members and for ensuring all our written content communicates a strong message. You are fluent in English, German and ideally another language (ideally Spanish, Italian, French, Portuguese or Turkish)? You enjoy communication with people from across the globe, understand their needs and helping them comes naturally to you? You can translate the customer’s needs into actionable insights? You are a team player and remain friendly and helpful in demanding situation, too? Join the Freeletics team now.

Your responsibilities

  • Understand and assess the needs of our community
  • Stay in touch with members from around the globe via email
  • Be first point of contact for members and manage communication with them independently
  • Monitor the voice of our users and deliver actionable insights for our other departments
  • Work with state-of-the-art customer management tools
  • Manage member accounts and our self serving portals
  • Improve user experience in case of any queries

Your profile

  • Student enrolled at university.
  • Strong communication skills.
  • Hands on approach with a “getting things done” mentality.
  • Strong ability to learn and adapt.
  • Team player with very high commitment and motivation.
  • Fluent in English and German with excellent oral and written communication skills, ideally combined with fluency in Spanish, Italian, French, Portuguese or Turkish.